The Summit

24th - 26th April 2012

CIO Summit US April 2012

Summit Venue
Chateau Elan, Atlanta

The CIO Summit 2012 once again served as an arena for senior level executives to engage in clear and focused dialogue with their peers and examine their management objectives in a relaxed and vibrant environment.

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White Papers

Empirix: The ROI of Testing and Monitoring – Using Empirix Enterprise Solutions to Yield Hard Cost Savings While Raising Customer Satisfaction

Your customers’ satisfaction and loyalty depend on the quality of their experience. When customers communicate with a business, they do so using a business’ communication network. Therefore, communication environments play a central, critical role in defining that all important quality of experience. When there are breakdowns in a business’ communication environment, there is an immediate effect on customers. Unfortunately, most of these issues do not get resolved quickly enough to avoid both the heavy burden of lost customers and the operational expense of scrambling to resolve these problems. This makes it more important than ever for a business to proactively address “customer experience” issues and risks inherent in these complex environments – a challenge that is made more difficult by the finger pointing that occurs when problems arise.

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